Terms of Service & Community Guidelines

You must be at least 13 years old to use Jiran. If you are under 18, you must have your parent or guardian's permission. Each Jiran invite is tied to a verified residential address; using a stolen, transferred, or otherwise unauthorized invite is grounds for termination.

You are responsible for everything that happens on your account. Do not share your password, do not let others post from your phone, and contact us immediately if you believe your account has been accessed without your permission.

You may delete your account at any time from the app: open My Profile → Delete Account. Deletion is permanent — your profile, posts, marketplace listings, announcements, ratings, and chat history will be removed and cannot be restored.

You agree that you will not post, share, send, or otherwise distribute, and will not solicit or facilitate, content of the following kinds:

• Sexual or sexually suggestive content involving minors, or any content that endangers, exploits, or grooms a minor (CSAE).
• Pornography, nudity, or sexually explicit content of any kind.
• Threats of violence, doxing, stalking, or harassment of any individual.
• Hate speech or incitement on the basis of race, religion, ethnicity, nationality, gender, sexual orientation, disability, or political affiliation.
• Content that promotes self-harm, eating disorders, or suicide.
• Promotion or sale of illegal drugs, weapons, or other illegal goods.
• Spam, scams, phishing, fake listings, fake reviews, or impersonation of another person, building, or organization.
• Content that infringes someone else's intellectual property, privacy, or other rights.
• Any content that violates the laws of Lebanon or the laws of the country in which you reside.

Jiran provides every user with two tools to keep their feed safe:

• Report: any post, listing, message, announcement, or profile can be reported anonymously to the Jiran moderation team. Reported users do not see who reported them.
• Block: you can block any user, which immediately hides their posts and messages from your feed and prevents them from contacting you further.

The Jiran moderation team reviews every report and takes action — including removing content and ejecting offending users — typically within 24 hours of receiving the report.

Violations of these Terms may result in any of the following, at Jiran's sole discretion: removal of the offending content; warnings; temporary suspension of features; permanent account termination; cooperation with law enforcement; and reports to relevant authorities, including the National Center for Missing & Exploited Children (NCMEC) for CSAE content.

You retain ownership of the content you post on Jiran. By posting, you grant Jiran a worldwide, non-exclusive, royalty-free license to host, display, and distribute that content within the app for the purpose of operating the service. This license ends when you delete the content or your account, except for backup copies retained for a reasonable period for legal or operational reasons.

Jiran connects neighbors who want to buy, sell, or hire each other for services. Jiran is not a party to those transactions and does not verify, endorse, or guarantee the quality, legality, or accuracy of any listing or any professional. You are solely responsible for the dealings you enter into through Jiran.

IMPORTANT — LIFE-SAFETY DISCLAIMER. The feature in the app labeled "Emergency" is a neighbor-to-neighbor service-professional dispatch tool. When a user submits a request through this feature, the request is routed to nearby Jiran-verified residents whose registered profession matches the category selected (for example, electrician, plumber, doctor on call, locksmith). The accepting user is a private individual — your neighbor — not a government emergency responder, not a paramedic, not a police officer, not a firefighter.

Jiran does NOT dispatch ambulances, fire trucks, police, civil defense, or any other government or first-responder service. Jiran does not have any agreement, integration, or formal relationship with any government emergency authority anywhere in the world. The dispatched user is not licensed, trained, certified, or required to respond, and may decline or ignore the request without notice.

For any life-threatening emergency — including but not limited to medical emergencies, fires, crimes in progress, traffic accidents, or any situation in which a person is at risk of serious harm or death — you must contact your local government emergency services immediately and directly.

In Lebanon: Civil Defense 125, Lebanese Red Cross 140, Internal Security Forces 112, Fire Department 175.

If you live outside Lebanon, contact your country's local emergency number. Jiran will never replace these services. By using the Jiran "Emergency" feature, you acknowledge and agree that Jiran is not responsible for the response, response time, quality of help, outcome, or any harm of any kind that may result from your use of this feature. The location information shared by this feature (your building, compound, and city) is provided as a convenience to help your neighbor find you, but Jiran does not guarantee the accuracy or delivery of this information to the accepting user.

Jiran is currently free to use during a launch trial period. Some features may be marked as "premium" and may require a subscription in the future. Pricing, billing, and trial terms will be presented clearly in the app at the point of any purchase, and any subscription will be processed through the Apple App Store or Google Play in accordance with their respective terms.

Jiran is provided "as is" and "as available." To the maximum extent permitted by law, Jiran disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Jiran's total liability for any claim arising from your use of the service is limited to the amount you paid Jiran in the 12 months preceding the claim, or USD 50, whichever is greater.

Jiran may update these Terms from time to time. If we make material changes, we will notify you in the app or by email. Continued use of Jiran after changes are published constitutes acceptance of the updated Terms.

For questions about these Terms, abuse reports that you cannot file in-app, or law-enforcement requests, contact us at the address below.